WorkAboutAvaAuditAdvisory
← All Work
05Retention & Reputation

Review & Reputation Automation.

Happy customers asked at the right moment. Negative feedback caught before it goes public.

The Problem

You have three hundred happy customers and fourteen Google reviews. Your competitor has two hundred customers and one hundred and eighty reviews. They rank higher. They get the calls. You are losing business you deserve because nobody asked your satisfied customers to leave a review, and even when they did, they forgot by the time they got home.

What We Do

  • 01Triggers automatically after every completed service.
  • 02WhatsApp message 2 to 4 hours after the visit, when the experience is fresh.
  • 03Direct, one-tap link to your Google review page.
  • 04Friendly, brand-appropriate message that does not feel like spam.
  • 05Optional 1-question feedback form internally. Unhappy customers routed to a private channel, not Google.
  • 06Tracks who was messaged, never duplicates.
  • 07Monthly report: reviews generated, average rating, trends.

What You Get

Automated post-visit WhatsApp trigger system.
Branded review request in your tone and language.
Direct Google Maps review link (one tap).
Internal feedback form with sentiment filter.
Negative feedback alert to owner with response template.
Monthly report: review volume, rating trajectory.

Outcomes

Google review volume
14
60 to 100+ in 90 days
Maps ranking position
Low
Improved significantly
Inbound calls from Maps
Baseline
20 to 40% increase
Negative reviews public
Occasional
Near zero (sentiment filter)

Who This Is For

Any local business with a physical location serving customers in person. Restaurants, salons, clinics, gyms, detailing, retail, coaching institutes.

Ready to build this?

Every Rheo engagement begins with an Ops Audit. Forty-five minutes on a call, a written scorecard in five business days, and a clear list of what to fix first.

Book the auditahaan@rheoai.co.in →
← Previous
Customer Re-Engagement Engine
Next →
Staff Communication & Ops Bot