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09Booking & Slots
Waitlist & Slot Recovery.
A cancellation re-offered to the next person in thirty minutes. Without you lifting a finger.
The Problem
A customer cancels four hours before their appointment. The slot is now empty. You find out when you check WhatsApp. You message manually. They already booked elsewhere. You lose the revenue. This happens multiple times a month.
What We Do
- 01Maintain a live waitlist of customers who requested a slot that was full.
- 02The moment a cancellation comes in, identify the next match on the waitlist.
- 03Send an instant offer: "A slot just opened up. Reply YES to confirm."
- 04If confirmed within 30 minutes, slot is rebooked automatically.
- 05If not, system moves to the next person.
- 06Owner alert if the slot cannot be filled.
- 07Broadcast feature for short-notice openings to your warm leads.
What You Get
Live waitlist management system on WhatsApp.
Instant cancellation detection and waitlist trigger.
Automatic slot-offer with time-limited response window.
Calendar auto-update on confirmation.
Slot-fill broadcast feature.
Owner alert if slot goes unfilled.
Monthly report: cancellations, recovery rate, revenue recovered.
Outcomes
Revenue lost per cancellation
Full amount
Recovered in most cases
Owner time on recovery
20 to 30 min
Zero
Waitlist managed systematically
No
Yes, automated
Slot recovery rate
~10% manual
40 to 70% automated
Who This Is For
Any slot-based business with meaningful cancellation rates. Salons, clinics, turfs, studios, coaching centres, gyms, event venues.
Ready to build this?
Every Rheo engagement begins with an Ops Audit. Forty-five minutes on a call, a written scorecard in five business days, and a clear list of what to fix first.