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11Operations & Visibility
New Staff Onboarding Bot.
Two weeks of structured onboarding on WhatsApp. Build once. Use for every future hire.
The Problem
Every time a new staff member joins, you spend the first two weeks repeating yourself. SOPs live in your head. Training is informal. New staff make the same mistakes the last new staff made. And when good staff leave, all their knowledge walks out with them.
What We Do
- 01Welcome the new staff member and walk them through company overview and values.
- 02Deliver SOPs in digestible chunks, one topic per session, over two weeks.
- 03Comprehension questions after each module.
- 04On-demand answers to common staff questions, 24/7.
- 05Owner notified when staff completes each module.
- 06Update the knowledge base once, all future staff get the new version.
What You Get
WhatsApp onboarding bot with your specific SOPs and policies.
2-week structured onboarding flow customised to your roles.
Comprehension quiz after each module.
On-demand FAQ answering for staff, 24/7.
Completion tracking in Google Sheets.
One-time knowledge base setup, reusable indefinitely.
Updates included for the first 3 months.
Outcomes
Owner time per new hire
6 to 10 hrs
1 to 2 hrs
Consistency of service
Variable
Standardised
Knowledge retention
Low (verbal)
High (written, interactive)
Time to productive
3 to 4 weeks
1 to 2 weeks
Who This Is For
Any business with 4+ staff or moderate-to-high turnover. Salons, gyms, restaurants, retail, clinics, hospitality, events.
Ready to build this?
Every Rheo engagement begins with an Ops Audit. Forty-five minutes on a call, a written scorecard in five business days, and a clear list of what to fix first.